Terms of Use

These Terms and Conditions describe the rules for using Black Diamond’s online casino and related services in Canada. They explain the relationship between us and our users, set out account responsibilities, eligibility rules, and how promotions, payments and disputes are handled. By registering or playing you agree to these terms and any updates we publish.

Account responsibilities

When you open an account with us you are responsible for keeping your login details secure and for all activity that occurs under your account. We allow one account per person unless otherwise agreed in writing. You must provide accurate, complete and up‑to‑date information and notify us of any changes.

Verification and security

We may request identity verification documents at any time to comply with anti‑fraud and anti‑money‑laundering checks. Until verification is complete we may limit account activity, pause withdrawals or close accounts where required. We use standard encryption and security measures to protect account data.

Eligibility requirements

To use our services you must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher. Residents of certain countries are not permitted to register or play; examples include Moldova and Israel. Other restrictions may apply. It is your responsibility to check that online gambling is legal where you live before creating an account.

Acceptable platform use

Users must not use the platform for unlawful activity, fraud, bonus abuse, collusion or to operate multiple accounts. Abusive behaviour toward staff or other users is prohibited. We reserve the right to suspend or close accounts where there is reasonable suspicion of wrongdoing or breach of these terms.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that will be published with each offer. Typical rules include wagering requirements, maximum bet limits while wagering, game weighting and payment‑method exclusions. We may require verification before bonus funds or winnings are paid out. Always read the promo terms before opting in.

Deposits and withdrawals

We support a range of payment methods for deposits and withdrawals. Minimum and maximum limits, processing times and fees vary by method and are shown in the cashier. Withdrawals may be subject to verification checks and pending holds. We may cancel or reverse transactions where required to investigate suspected fraud or abuse.

Dispute resolution

If you have a complaint please contact our support team so we can try to resolve it promptly. We operate under Curaçao e‑Gaming oversight and applicable local rules for our services; this affects the available dispute routes and regulatory options. Where possible we will work constructively to reach a fair outcome.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after publication of changes constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.