Reach out to us
If you need help with questions, account-related issues, technical concerns, or general feedback, our support team is ready to assist. Reach out about deposits, withdrawals, verification or site access and we’ll guide you through the steps. You can contact us by email or phone; we aim for clear, timely responses via live chat and inbox support to keep your play smooth and secure.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email; live chat available) |
| General Enquiries | [email protected] (billing and site questions) |
| Affiliate Enquiries | [email protected] (partner requests) |
| Phone | +1 647 384 2197 |
| Working Hours | 24/7 |
Typical response time by email is under 24 hours for routine enquiries and within minutes on live chat for account or technical issues. For payments and withdrawals please include your account ID and transaction details so our payments team can process requests faster.
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or any matter that requires explanations or supporting documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account information. Providing this information up front helps us process your request faster and avoid unnecessary delays.
Submit your enquiry
Response Time
Black Diamond customer support aims to respond quickly. Most inquiries are answered within one business day, while more complex issues such as KYC checks or payment investigations may take longer depending on their nature and required documents. For faster help during peak hours, try live chat for immediate assistance; otherwise email support and we will follow up as soon as possible.
Feedback
We’d love to hear from you. Share any feedback, suggestions, or ideas for improving the site and our offers. All messages are reviewed carefully and used to improve the service and user experience, from fixing issues to refining promotions and support. Send your thoughts any time and we’ll take them into account as we update the site for Canadian players.