Privacy and Data Policy
This Privacy Policy explains how Black Diamond collects, uses, stores and protects personal information when you visit our online casino or use our services. We take privacy seriously and aim to be clear about the types of data we handle, how we use it, and the choices you have about your information.
Types of data we collect
We collect information needed to provide and secure your account, process transactions, improve our services and meet legal obligations. Categories include:
Personal data
Information you provide directly when registering or contacting support, such as your name, email address, date of birth, billing and mailing address, phone number, and identity documents if verification is required.
Technical data
Data collected automatically when you use our site, including IP address, device and browser information, operating system, screen resolution, language, and activity logs. This helps us ensure site performance and detect fraud.
Transactional data
Payment and wagering records, deposit and withdrawal details, game activity, bonus use and account balance information. We use these details to process payments, resolve disputes and maintain accurate account histories.
How we use your information
We use personal and technical data to operate your account, process deposits and withdrawals, deliver customer support, run promotions you opt into, improve site functionality and monitor for suspicious activity. We may also use aggregated or anonymized data for analytics and product development.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure or misuse. Access to your data is limited to authorised staff and contractors on a need-to-know basis. While we use reasonable measures to secure data, no online service can be completely secure and we encourage you to protect your account credentials.
Cookies and tracking technologies
We use cookies and similar tracking tools to remember your preferences, support login sessions, measure site performance and deliver relevant content. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality. We may also work with analytics providers who collect information via cookies in accordance with their own policies.
User rights
You have rights over your personal information, including the right to access, correct or request deletion of data we hold about you, subject to applicable legal and regulatory requirements. You may also object to or restrict certain processing where permitted.
Access, correction and deletion
To access, update or request deletion of your data, sign in to your account and use the account settings or contact our support team. We may need to verify your identity before fulfilling requests. Certain records may be retained as required for legal, regulatory or legitimate business needs.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud prevention providers and other service partners who perform services on our behalf. These parties are authorised to use your information only as necessary to provide services to us. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle your information.
If you have questions about this policy or wish to exercise your privacy rights, contact us at [email protected].